Legal Notice
Legal Notice & Website Disclaimer
1. Website Operator
This website, nornelle.com, is operated under the trade name Nornelle.
Throughout this website, the terms “Nornelle”, “we”, “us” and “our” refer to the operator of this online store.
For customer support, legal notices, order-related questions, or policy inquiries, customers may contact us at:
Email: help.nornelle@gmail.com
Business owner information may be provided where required by applicable law, payment providers, regulatory authorities, or consumer protection agencies.
2. Purpose of This Website
Nornelle operates as an online retail store offering consumer products for sale through nornelle.com.
By accessing, browsing, or purchasing from this website, you agree to comply with this Legal Notice, together with our Terms of Service, Privacy Policy, Shipping Policy, Return & Refund Policy, and any other policy displayed on the website.
If you do not agree with these terms, you should not use this website or purchase from Nornelle.
3. Use of the Website
You agree to use this website only for lawful purposes and in a way that does not harm, disrupt, overload, damage, or interfere with the proper operation of the website.
You may not:
Use the website for fraudulent, unlawful, abusive, or unauthorized purposes.
Provide false, inaccurate, incomplete, or misleading information.
Attempt to access restricted systems, accounts, servers, or data without authorization.
Introduce viruses, malware, automated scripts, scraping tools, or harmful technologies.
Copy, reproduce, resell, exploit, or misuse website content without written permission.
Use the website in a way that violates applicable laws, regulations, or third-party rights.
Nornelle reserves the right to restrict, suspend, cancel, or refuse service where misuse, suspected fraud, abuse, chargeback risk, or policy violations are detected.
4. Product Information Disclaimer
We make reasonable efforts to display product images, descriptions, colors, sizes, materials, features, prices, availability, and other information as accurately as possible.
However, Nornelle does not guarantee that all product information will always be complete, current, error-free, or identical to the final product received.
Product appearance may vary due to:
Screen settings
Lighting conditions
Photography
Production batches
Material variations
Handmade or semi-handmade characteristics
Supplier or manufacturing updates
Minor design improvements
Such minor variations do not necessarily mean that a product is defective or eligible for compensation.
We reserve the right to correct errors, inaccuracies, omissions, pricing mistakes, or availability issues at any time, including after an order has been placed, where legally permitted.
5. No Professional Advice
All content on this website is provided for general informational and commercial purposes only.
Nothing on this website should be understood as legal, financial, medical, professional, or technical advice.
Customers are responsible for determining whether a product is suitable for their intended use before purchasing.
6. Orders, Payments, and Fraud Prevention
By placing an order, you represent that:
All information provided is accurate and complete.
You are authorized to use the selected payment method.
You are not placing the order for fraudulent, unlawful, or abusive purposes.
You understand that order acceptance is subject to payment approval, fraud checks, availability, and our internal review.
Nornelle reserves the right to refuse, cancel, hold, or request additional verification for any order where we detect:
Suspected fraud
High-risk payment activity
Incorrect customer information
Pricing or stock errors
Unusual order behavior
Chargeback risk
Violation of our policies
If an order is cancelled by us after payment has been captured, the customer will receive a refund where applicable.
7. Shipping and Delivery Disclaimer
Shipping times displayed on the website are estimates only and are not guaranteed unless expressly stated otherwise.
Delivery may be affected by carrier delays, customs processing, weather events, high demand, incorrect addresses, failed delivery attempts, import procedures, holidays, or other circumstances outside our control.
Nornelle is not responsible for delays caused by shipping carriers, customs authorities, incorrect customer information, or events beyond our reasonable control.
However, we will follow applicable consumer protection rules regarding delayed shipments, cancellations, and refunds where required by law. Under FTC rules for internet orders in the United States, sellers must have a reasonable basis for advertised shipping times and must notify customers and offer cancellation/refund options if shipment is delayed beyond the stated timeframe.
8. Customer Responsibility for Shipping Information
Customers are responsible for providing accurate and complete shipping information at checkout.
Nornelle is not responsible for orders that are delayed, lost, returned, refused, or delivered incorrectly due to:
Incorrect address
Missing apartment, unit, or building number
Wrong ZIP code
Incorrect recipient name
Unreachable phone or email
Failure to collect the package
Refusal to pay customs/import fees
Carrier delivery restrictions
If a package is returned to sender or cannot be delivered due to customer error or inaction, any refund may be reduced by shipping costs, return costs, handling fees, customs fees, or other charges incurred by Nornelle, where legally permitted.
9. Delivered but Not Received
If tracking information shows that an order has been delivered, the customer should first check with:
The shipping carrier
Household members
Neighbors
Building reception
Local delivery offices
Mailrooms or parcel lockers
Nornelle may assist by providing available tracking details, but we are not responsible for packages marked as delivered by the carrier unless required by applicable law.
10. Returns and Refunds
Returns, refunds, damaged items, incorrect items, cancellations, and exchanges are governed by our Return & Refund Policy.
Customers must review that policy before purchasing.
Submitting a return request does not automatically guarantee approval. Returned items must meet the eligibility requirements stated in our Return & Refund Policy.
11. Third-Party Services
This website may use or link to third-party services, including but not limited to:
Payment processors
Shipping carriers
Analytics providers
Marketing tools
Email platforms
Apps or integrations
External websites
Nornelle does not control and is not responsible for third-party websites, services, policies, delays, errors, outages, security incidents, or decisions.
Customers should review the terms and privacy policies of any third-party service they use.
12. Intellectual Property
All content on this website, including text, images, graphics, product photos, videos, logos, branding, layout, icons, design elements, and written content, is owned by Nornelle or used under license or authorization.
You may not copy, reproduce, distribute, modify, sell, scrape, download, republish, display, or commercially exploit any website content without prior written permission.
Unauthorized use of our intellectual property may result in legal action.
13. Limitation of Liability
To the fullest extent permitted by applicable law, Nornelle shall not be liable for any indirect, incidental, special, consequential, punitive, or economic damages arising from:
Use or inability to use the website
Product misuse
Customer error
Shipping delays
Third-party service failures
Carrier issues
Customs delays
Payment provider issues
Website interruptions
Data transmission errors
Unauthorized access not caused by our intentional misconduct
Nothing in this Legal Notice excludes or limits liability where such exclusion or limitation is not allowed by applicable law.
14. No Guarantee of Continuous Availability
We do not guarantee that this website will always be available, uninterrupted, secure, or error-free.
Access may be suspended temporarily due to maintenance, technical issues, platform updates, cyber incidents, operational decisions, or circumstances beyond our control.
15. Privacy and Data Protection
Personal information collected through this website is handled according to our Privacy Policy.
Because customers may be located in different jurisdictions, including the United States, certain privacy rights may vary depending on the customer’s state or country of residence. Several U.S. states have consumer privacy laws that may grant rights such as access, deletion, correction, and opt-out rights in specific circumstances.
For privacy-related questions, contact:
16. Children’s Use
This website is intended for use by adults or individuals who are legally able to make purchases online with appropriate authorization.
Nornelle does not knowingly collect personal information from children under 13. In the United States, websites directed to children under 13, or websites knowingly collecting information from children under 13, may be subject to COPPA requirements.
17. Policy Changes
Nornelle reserves the right to update, modify, or replace this Legal Notice at any time.
Changes will become effective when posted on this website, unless otherwise stated.
Continued use of the website after changes are posted constitutes acceptance of the updated Legal Notice.
18. Contact Information
For questions regarding this Legal Notice, website use, customer support, or legal inquiries, please contact:
Email: help.nornelle@gmail.com