Legal Notice

Legal Notice & Website Disclaimer

Last updated: 2026-08-24

1. Website Operator (Identification Details)

This website, nornelle.com, is operated by:

  • Legal name of the operator: Álvaro Carcedo Martínez
  • Trading name: Nornelle
  • Contact email: nornelle.shop@gmail.com

Throughout this website, the terms "Nornelle", "we", "us" and "our" refer to the operator identified above.

The email address listed is a means of rapid, direct and effective communication with us.

2. Purpose of This Website

Nornelle operates as an online retail store offering consumer products for sale through nornelle.com.

By accessing, browsing, or purchasing from this website, you agree to comply with this Legal Notice, together with our Terms of Service, Privacy Policy, Shipping Policy and Return & Refund Policy.

Nothing in this Legal Notice limits or excludes your mandatory rights as a consumer under the law of your country of residence.

3. Acceptable Use of the Website

You agree to use this website only for lawful purposes and in a way that does not harm, disrupt, overload, damage, or interfere with its proper operation.

You may not:

  • Use the website for fraudulent, unlawful, abusive, or unauthorised purposes.
  • Provide false, inaccurate, incomplete, or misleading information.
  • Attempt to access restricted systems, accounts, servers, or data without authorisation.
  • Introduce viruses, malware, automated scripts, scraping tools, or harmful technologies.
  • Copy, reproduce, resell, exploit, or misuse website content without written permission.

We may restrict, suspend or refuse service where we detect misuse, suspected fraud or a breach of these terms. Where we do so in relation to an order that has already been paid, we will refund the amount paid.

4. Product Information Disclaimer

We make reasonable efforts to display product images, descriptions, colours, sizes, materials, features, prices and availability as accurately as possible.

Product appearance may vary due to screen settings, lighting, photography, production batches, material variations, handmade characteristics, or supplier updates. Minor variations of this kind do not, on their own, make a product non-conforming.

However, this disclaimer does not apply where the product differs from its description in a way that a reasonable consumer would consider material. In that case, the product is non-conforming and your legal remedies apply in full (see our Return & Refund Policy).

We may correct obvious errors, inaccuracies, omissions or pricing mistakes.

Where a pricing error is corrected after an order has been placed, we will contact you before proceeding and you may cancel the order and receive a full refund. We will not unilaterally charge you a higher price than the one displayed at checkout.

5. Product Safety and Compliance

In accordance with Regulation (EU) 2023/988 on general product safety, the economic operator established in the European Union responsible for the products sold through this website is:

Manufacturer identification, safety information, warnings and instructions are provided on the relevant product pages and with the product. If you become aware of a safety issue with a product purchased from us, please contact nornelle.shop@gmail.com immediately so that we can take corrective action and, where required, notify the competent authorities through the Safety Business Gateway.

We seek to offer products that comply with applicable United States federal and state safety requirements, including, where relevant, the Consumer Product Safety Improvement Act (CPSIA) and FTC labelling rules. If you believe a product presents a safety hazard, stop using it and contact nornelle.shop@gmail.com immediately.

6. No Professional Advice

All content on this website is provided for general informational and commercial purposes only. Nothing on this website constitutes legal, financial, medical, professional or technical advice. Customers are responsible for determining whether a product is suitable for their intended use.

7. Orders, Payments and Fraud Prevention

By placing an order you confirm that the information provided is accurate, that you are authorised to use the selected payment method, and that the order is not placed for fraudulent or unlawful purposes.

Order acceptance is subject to payment approval, fraud checks, availability and our internal review. We may refuse, cancel, hold or request additional verification for any order where we detect suspected fraud, high-risk payment activity, incorrect customer information, pricing or stock errors, chargeback risk, or a breach of our policies.

If we cancel an order after payment has been captured, we will refund the full amount paid, including delivery charges, without undue delay and in any event within 14 days.

8. Shipping, Delivery and Risk

Shipping timeframes displayed on the website are estimates. Delivery may be affected by carrier delays, customs processing, weather, high demand, incorrect addresses, failed delivery attempts or other circumstances outside our reasonable control.

Risk of loss. The risk of loss of or damage to the goods passes to you only when you, or a third party designated by you other than the carrier, acquires physical possession of the goods. Until that moment, we bear the risk. If a parcel is lost in transit or arrives damaged, we will resend it or refund you.

Maximum delivery period. Unless expressly agreed otherwise, we will deliver your order without undue delay and in any event within 30 calendar days from the day the contract is concluded. If we fail to do so, you may ask us to deliver within an additional reasonable period and, if we still fail, terminate the contract and receive a full refund without undue delay.

FTC shipping rules. We have a reasonable basis for the shipping timeframes advertised on this website. If we cannot ship within the stated timeframe (or, where none is stated, within 30 days of receiving your properly completed order), we will notify you, give you the option to cancel, and issue a prompt refund if you choose to cancel, in accordance with 16 CFR Part 435.

Risk of loss. Title and risk of loss pass to you upon delivery of the goods to the address you provided. Where a parcel is confirmed lost in transit by the carrier, we will resend or refund the order.

9. Customer Responsibility for Shipping Information

You are responsible for providing accurate and complete shipping information at checkout.

We are not responsible for orders delayed, returned or delivered incorrectly as a direct result of an incorrect address, a missing apartment or unit number, an incorrect postcode or recipient name, unreachable contact details, failure to collect the package, or refusal to pay customs or import fees.

Where a package is returned to us because of one of the reasons above, we will refund the price of the goods and may deduct the outbound shipping cost, return costs and any customs or handling fees actually incurred, to the extent permitted by applicable law.

10. Parcels Marked as Delivered

If tracking shows that an order has been delivered, please first check with the carrier, household members, neighbours, building reception, local delivery offices and parcel lockers.

If, after those checks, you have not received the goods, contact us at nornelle.shop@gmail.com. Because the risk remains with us until you take physical possession of the goods, we will open an investigation with the carrier and, where the goods cannot be located, resend the order or refund you. A carrier scan marked "delivered" is evidence, but it is not on its own conclusive proof of delivery to you.

If, after those checks, you have not received the goods, contact us at nornelle.shop@gmail.com. We will provide tracking evidence, assist you in filing a claim with the carrier and, at our discretion, resend or refund the order. Nothing here affects any rights you may have against your card issuer or payment provider.

11. Returns and Refunds

Returns, refunds, damaged or incorrect items, cancellations and exchanges are governed by our Return & Refund Policy, which forms part of these terms and which you should read before purchasing. Statutory rights described in that policy apply regardless of anything stated here.

12. Third-Party Services

This website uses or links to third-party services, including payment processors, shipping carriers, analytics providers, marketing tools, email platforms, apps and external websites.

We do not control and are not responsible for third-party websites, services, policies, outages or decisions. You should review the terms and privacy policies of any third-party service you use. This does not affect our own responsibility towards you as the seller of the goods.

13. Intellectual Property

All content on this website — text, images, graphics, product photos, videos, logos, branding, layout, icons, design elements and written content — is owned by Álvaro Carcedo Martínez or used under licence.

You may not copy, reproduce, distribute, modify, sell, scrape, download, republish, display or commercially exploit any website content without prior written permission. This does not restrict uses permitted by law, such as quotation, review or private copying.

14. Limitation of Liability

To the fullest extent permitted by applicable law, we shall not be liable for indirect, incidental, special, consequential or punitive damages arising from use of the website, product misuse, customer error, third-party service failures, customs delays, website interruptions or data transmission errors.

Nothing in this Legal Notice excludes or limits our liability for:

  • death or personal injury caused by our negligence;
  • fraud or fraudulent misrepresentation;
  • defective products, under applicable product liability law;
  • our obligations under the legal guarantee of conformity; or
  • any other liability that cannot be excluded or limited under applicable law.

Where you act as a consumer, we are responsible for foreseeable loss and damage caused by our failure to comply with these terms or our legal obligations.

15. Availability of the Website

We do not guarantee that this website will always be available, uninterrupted, secure or error-free. Access may be suspended for maintenance, technical issues, platform updates, security incidents or circumstances beyond our control. This does not affect orders already placed and paid.

16. Privacy and Data Protection

Personal information collected through this website is handled in accordance with our Privacy Policy. Privacy rights vary depending on your country or state of residence.

For privacy-related questions: nornelle.shop@gmail.com

17. Minors

This website is intended for adults. We do not knowingly collect personal data from children below the age at which consent for information society services is valid in their Member State (between 13 and 16; 14 in Spain) without parental authorisation.

This website is not directed to children under 13 and we do not knowingly collect personal information from children under 13, consistent with the Children's Online Privacy Protection Act (COPPA). If you believe a child under 13 has provided us with personal information, contact nornelle.shop@gmail.com and we will delete it.

18. Complaints and Dispute Resolution

If you are unhappy with a product or with our service, contact us first at nornelle.shop@gmail.com. We aim to resolve complaints within 3-5 business days.

If we cannot resolve your complaint, you may be entitled to refer the dispute to an alternative dispute resolution (ADR) body competent in your country.

If you are resident in Spain, official consumer complaint forms (hojas de reclamaciones) are available on request at nornelle.shop@gmail.com, and you may also address your municipal or regional consumer information office (OMIC / Dirección General de Consumo).

You may also bring proceedings before the courts of your place of residence.

19. Governing Law

These terms are governed by the laws of Spain. However, if you are a consumer habitually resident in another EU/EEA Member State, this choice of law does not deprive you of the protection afforded by the mandatory provisions of the law of your country of residence, and you may bring proceedings before the courts of that country.

These terms are governed by the laws of Spain, without regard to conflict of law principles. Nothing in this clause deprives you of the protection of mandatory consumer protection provisions of the state in which you reside.

We may update this Legal Notice. Changes take effect when posted, except that changes will not apply retroactively to orders already placed. Material changes will be signalled by updating the "Last updated" date at the top of this page.

21. Contact

Álvaro Carcedo Martínez. Email: nornelle.shop@gmail.com