Terms of Service

This website is operated by Álvaro Carcedo, trading as Nornelle, from Calle Baldomero Alonso 14, 33930 Langreo, Asturias, Spain.

You can contact us at nornelle.shop@gmail.com.

By accessing nornelle.com, using our services or placing an order, you agree to these Terms of Service together with our Privacy Policy, Shipping Policy and Return & Refund Policy.

Nothing in these Terms excludes, restricts or modifies a mandatory consumer right that applies to you. If a clause conflicts with a mandatory rule, that rule prevails to the extent required by law.

By using this website, you confirm that:

We may refuse or restrict service where there is a legitimate reason, including suspected fraud, abuse, payment risk, stock errors or a serious breach of these Terms.

If we cancel a paid order, the amount due will be refunded to the original payment method.

We make reasonable efforts to display products accurately. Appearance may vary because of screen settings, lighting, photography or normal production variations.

This does not affect your right to receive goods that materially correspond to the description, quantity, quality and functionality presented at the time of purchase.

Prices are displayed in the currency shown on the website and at checkout. Applicable taxes, shipping charges or other mandatory costs that we collect will be shown before the order is confirmed where required.

Where a promotional or comparison price is displayed, it should represent a genuine reference price and must comply with the rules applicable in the relevant market.

Prices and product descriptions may change, but changes do not retroactively alter confirmed orders.

By placing an order, you are making an offer to purchase the selected products.

We may accept, reject, hold or cancel an order for legitimate reasons such as stock availability, suspected fraud, payment risk, pricing errors, delivery restrictions or inaccurate customer information.

We may also limit quantities where reasonably necessary.

If an order is cancelled after payment has been captured, the amount due will be refunded to the original payment method.

You are responsible for providing accurate billing and payment information and for using a payment method you are authorized to use.

Payments are processed through third-party payment providers. We may receive transaction information needed to confirm payment, process an order, prevent fraud and resolve disputes.

Taxes, customs duties or import charges may apply depending on the destination and the circumstances of the shipment. Any charges we collect will be displayed at checkout. Other charges will be handled or disclosed as required by applicable law.

Orders are normally processed within 2 to 4 business days, excluding weekends and public holidays.

Estimated delivery after dispatch is:

These estimates do not guarantee delivery on a specific date.

Unless expressly agreed otherwise, the maximum delivery period used by Nornelle is 30 calendar days from order confirmation, subject to any mandatory rights that apply in the customer's jurisdiction.

If we cannot ship within the time stated to you, or within any default timeframe imposed by applicable law, we may provide a revised shipping date and any cancellation or refund option required by law.

Where applicable consumer law places the risk of loss on the seller until physical delivery, that rule will apply. Nothing in these Terms transfers risk earlier than permitted by mandatory law.

Nornelle offers a 30 day commercial return guarantee from the date the order is delivered.

The full return procedure, eligibility conditions, return shipping rules, damaged or incorrect item procedure and refund process are explained in our Return & Refund Policy.

This commercial guarantee does not replace or limit mandatory statutory rights. Customers in the United States may have additional federal or state rights depending on their place of residence. Other mandatory rights may also apply based on the seller's establishment or the customer's location.

If an order has not yet shipped, contact nornelle.shop@gmail.com as soon as possible. If the order has not shipped, we will cancel it and issue a full refund to the original payment method once cancellation is confirmed.

If the order has already shipped, it normally cannot be cancelled at that stage. Once it is delivered, you may request a return under our 30 day commercial return guarantee or exercise any separate statutory rights that apply to you.

Website content including text, images, graphics, branding, videos, logos and design is owned by Álvaro Carcedo, Nornelle, or used under license.

You may not reproduce, distribute, modify or commercially exploit protected content without prior permission except where applicable law allows it.

Our website may use or link to third-party services such as payment processors, carriers, logistics providers, analytics tools, marketing platforms and technical applications.

We are not responsible for the independent content or policies of third-party websites, but this does not remove our own obligations to you as the seller of products purchased directly from Nornelle.

To the fullest extent permitted by law, we are not liable for indirect or consequential damages caused solely by website interruptions, customer misuse, independent third-party failures or circumstances outside our reasonable control.

Nothing in these Terms excludes or limits liability that cannot lawfully be excluded, including liability for fraud, personal injury caused by negligence, defective products where applicable or mandatory consumer rights.

We may review, hold or cancel orders that show material fraud or payment risk indicators and may request additional verification where appropriate.

If a legitimate paid order is cancelled for this reason, the amount due will be refunded to the original payment method.

Contact nornelle.shop@gmail.com if you have a complaint. We aim to acknowledge ordinary enquiries within 2 business days and to address ordinary complaints within 5 business days where reasonably possible.

You may also have the right to contact an appropriate consumer protection or dispute resolution authority in your jurisdiction.

These Terms are governed by the laws of Spain, without depriving consumers of mandatory protections available under the law of their country or state of residence.

Any dispute will be handled by the courts or dispute resolution bodies that have jurisdiction under applicable law.

We may update these Terms. Changes apply from the date they are published and do not retroactively remove rights attached to orders already placed.

Calle Baldomero Alonso 14

33930 Langreo, Asturias

Spain

Email: nornelle.shop@gmail.com

Website: nornelle.com