Shipping Policy
Shipping Policy
Order Processing
All orders are processed within 6–12 business days, excluding weekends and holidays.
Once your order has been processed, you will receive a confirmation email with your tracking information.
Please note that orders cannot be modified or cancelled once they have been processed.
Shipping Times
Estimated delivery times vary depending on your location:
United States: 6–10 business days
Europe: 6–12 business days
International: 10–15 business days
These are estimated timeframes and are not guaranteed.
Shipping Costs
Shipping costs are calculated at checkout and may vary depending on your location and order details.
Any applicable customs duties, taxes, or import fees are the responsibility of the customer.
Delays
While we aim to deliver your order within the estimated timeframe, delays may occur due to:
High demand periods
Customs clearance processes
Shipping carrier delays
External factors beyond our control
Nornelle is not responsible for such delays.
Tracking
Once your order has been shipped, you will receive a tracking number via email.
Please allow a short period for the tracking information to update after dispatch.
Incorrect Address
It is the customer’s responsibility to ensure that all shipping information is correct at the time of purchase.
We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.
Lost or Stolen Packages
If your order is marked as delivered but you have not received it:
Please check with neighbors or your local delivery office.
Contact the shipping carrier directly.
We will assist by providing tracking details, but we are not responsible for lost or stolen packages once marked as delivered.
Contact
For any questions regarding shipping, please contact: