Shipping Policy

This Shipping Policy explains how orders placed through Nornelle at nornelle.com are processed, shipped and tracked.

We ship internationally to most destinations worldwide, subject to carrier availability, legal restrictions and any limitations shown at checkout.

Orders are normally processed within 2 to 4 business days, excluding weekends and public holidays.

Once an order has shipped, you will receive a shipping confirmation with tracking information where available.

Estimated delivery after dispatch is:

These are estimates based on normal logistics performance and are not guarantees of delivery on a specific date.

Unless a different date has been expressly agreed, the maximum delivery period used by Nornelle is 30 calendar days from order confirmation, subject to any mandatory consumer rights that apply.

For orders subject to United States federal shipping rules, we maintain a reasonable basis for stated shipping times. If we cannot ship within the promised timeframe, or within the default legal timeframe where no shipping representation applies, we will provide the delay notice, revised shipping date, cancellation choice or refund required by applicable law.

Any shipping costs charged by Nornelle are displayed at checkout before payment.

Taxes, customs duties or import charges may apply depending on the destination and circumstances of the shipment. Any amounts collected by Nornelle will be displayed at checkout. Other charges will be handled or disclosed as required by applicable law.

We work with different carriers and logistics partners depending on the destination, route and shipment.

If you need to change or cancel an order, contact nornelle.shop@gmail.com as soon as possible.

If the order has not yet shipped, we will cancel it and issue a full refund to the original payment method once cancellation is confirmed. Address or order changes may also be possible before dispatch.

If the order has already shipped, it normally cannot be cancelled at that stage. Once delivered, you may request a return under our 30 day commercial return guarantee or exercise any separate statutory right that applies to you.

Delivery may be delayed by high demand, customs clearance, carrier issues, weather, strikes, local delivery conditions or other circumstances outside our reasonable control.

If a shipment is materially delayed, contact nornelle.shop@gmail.com with your order number so we can review the available information.

If we cannot ship within the timeframe required by applicable United States law, we will notify you and provide the delay, cancellation and refund options required by law. Mandatory cancellation or refund rights that apply when a delivery deadline is missed are not limited by this policy.

Once your order has shipped, you can track it using the tracking number provided in your shipping confirmation.

You can check the latest available tracking information here:

Tracking systems may take a short period to begin updating after dispatch. If tracking has shown no new update for 5 business days, contact nornelle.shop@gmail.com with your order number.

We do not guarantee an exact delivery date unless it is specifically confirmed by reliable tracking information or by the carrier.

You are responsible for ensuring that your shipping information is complete and accurate at checkout.

If you notice an error, contact nornelle.shop@gmail.com as soon as possible. We can often correct an address before dispatch, but we cannot guarantee changes after the order has entered the shipping process.

If a parcel is delayed, returned or misdelivered because of incorrect or incomplete information supplied by the customer, the resulting refund or reshipment will be handled in accordance with our Return & Refund Policy and applicable law.

If tracking shows the parcel as delivered but you cannot find it, first check with:

If the parcel still cannot be located, contact nornelle.shop@gmail.com with your order number.

We may review the available tracking evidence and investigate the shipment with the relevant logistics partner. Where a parcel is confirmed lost in transit before delivery, we will arrange an appropriate resolution, such as reshipment or refund.

A tracking scan marked as delivered may be relevant evidence, but any final resolution will also take into account applicable consumer law and the available delivery evidence.

Where an order contains multiple items, they may occasionally arrive in separate parcels or at different times. This does not create an additional shipping charge unless a separate charge was clearly disclosed at checkout.

Email: nornelle.shop@gmail.com

Website: nornelle.com

Tracking page: https://nornelle.com/apps/track123